Frequently asked questions
Here are answers to the questions we hear most often. If you cannot find what you need, please reach out through our Contact page.
How do I place an order?
Browse our collections, choose your watch, add it to your cart and complete the checkout with your delivery details.
What payment methods do you accept?
You can find all the options on our Modes of Payment page.
Do your watches come with a warranty?
Yes. All our wristwatches come with a 6-month machine warranty. Full details are on our Warranty Information page.
How do I claim my warranty?
Contact us through our Contact page with your order number and the unboxing video of your order, along with a photo or short video of the problem.
Can I return or exchange my watch?
Please read our Returns & Exchange Policy for the full details.
How long will delivery take?
Delivery information is available in our Shipping Policy.
How can I check the status of my order?
Contact us with your order number through our Contact page and we will help you with an update.
Is it safe to pay on your website?
Yes. Payments are handled through Shopify's secure checkout.
How can I contact you?
Use our Contact page and our team will get back to you.